Find what you need here. If you can't, our 24/7 support team is a message away in your language.
What people look for most in an app is a fast, clear answer when something goes wrong. The TaksiBul help center gathers rides, payment, account, language and driver applications on a single page, so you reach what you need without wandering through menus.
If you can't find your answer here, our 24/7 support team is a message away in Turkish, English, Arabic and Russian. Most questions are answered in the topics below; for the rest, a real team is always by your side.
Booking a ride is as simple as one tap: type your destination, choose your car, see the estimate and confirm. The moment a driver is assigned, you start watching their plate, name and live location on the map.
If your plans change you can cancel before you board. If a driver is late or can't be found, the app keeps you informed and finds a new car when needed; you never wait in uncertainty.
You can pay for your ride in cash or with a saved card. Because you see the estimate before you board, you never face a surprise total on arrival; you know what you will pay from the start.
A digital receipt is created at the end of every ride. If a fare looks wrong to you, you reach the support team in one message through the receipt and your trip history, and resolve it quickly.
The app works in Turkish, English, Arabic and Russian; you can switch the language in one tap and see addresses and fares in your own language. This is a real convenience, especially for foreign passengers visiting Türkiye.
You manage your account, saved payment methods and notification preferences from the app. Your data is used only for the service, and you can make requests about your account at any time.
For transfers from airport to hotel or hotel to airport, you plan around your flight time and set off with a fixed estimate. For heavy luggage or a large group, you can pick roomier vehicle options.
For special cases like a child seat, a pet or a lost item, the support team guides you. For anything on your mind, the help center and 24/7 support are a message away.
App not opening, location not found or notifications not arriving? Most issues resolve in three steps: update the app, check the phone's location permission and internet connection, and if needed close and reopen the app.
If the problem continues, just write your device model and the error you see to the support team; a screenshot speeds things up. The team walks through it with you step by step — no technical language required.
Which stage your driver application is at, which document is missing, how your earnings are calculated — you follow all of it from the driver panel in the app. When a document is due for renewal you get a notification; the process leaves no room for guessing.
For questions about earnings, commission or ride assignment, the driver support line is open 24/7. The goal is simple: while you are on the road, your mind should be on the road, not on paperwork.
Pick your topic and jump to the relevant answers fast.
Booking, tracking, cancelling and contacting the driver.
Cash, card, receipts and refunds.
Account settings, switching language and notifications.
Application, documents, earnings and commission.
Transfers, meet-and-greet and planning around flight time.
From booking to paying, the most common actions in simple steps.
Type your destination, choose your car, see the estimate and confirm. Your driver is assigned instantly.
Pay in cash or with a saved card. You see the estimate before boarding, so no surprises.
If plans change, cancel before you board; the app guides you step by step.
Plan around your flight time; your driver waits at the meeting point with the plate.
Download the app, enter your destination and hail the nearest licensed taxi in one tap. Track your driver live, take your ride, pay by cash or card.
Istanbul, Ankara, Izmir, Antalya, Bursa, Bodrum and a fast-growing network — across Türkiye. See the current list on the Cities page.
Cash, credit/debit card or in-app — choose what suits you. Foreign cards are accepted too.
Turkish, English, Arabic and Russian. Pick your language; everything from your address to the fare follows.
You can cancel in one tap from the app before the driver arrives. Cancellation terms are shown clearly on the ride screen.
Open the ride from your trip history and contact the driver, or message support. Thanks to the trip record we can locate the car easily.
Yes. Book your airport transfer in advance with a fixed price, flight tracking and meet & greet. Details on the Cities page.
Sign up as a Driver in the app or message us on WhatsApp. If your documents are complete, approval takes 1–2 days. See the Drive page for details.
The fastest way. Write in your language, we reply right away.
Message on WhatsApp →Send us an email for detailed questions.
Contact page →We're here day and night — at every hour of your ride.
